Dear IMVU Customer Service,
If you have having trouble reading this message you can also see it online at https://imvutips.com/2014/06/16/angel-under-arrrest-but-for-what/ (btw I’ve had over 60,000 users on my website and 100,000 page views in the past year!)
About 2 hours ago you took down my profile picture stating that it was reported by an IMVU user as violating the IMVU Terms of Service. I’ve put it back up and linked to it here for you. http://wp.me/a1YXed-24J It’s a picture of an ANGEL!
I really want to know what is it in the profile picture you took down that violates the terms of service. Is it the halo or light around the head of the ANGEL or is it just that a Satanist doesn’t like angel pictures? Before this one I had a picture of my fiancé and I kissing that had no body parts in it at all. Both would clearly be considered GA by any human being actually looking at them. I’m making this ticket public and will post your answer too. Sometimes I just think it takes some attention before a problem gets fixed.
I’ve pointed this out before because Imvu trains their users to hate them with non specific violations of vague rules but this is just such an obvious case of the system being screwed up. I’m honestly not trying to attack you, I want the system to be successful and grow. I want everyone here to enjoy it safely. I don’t want IMVU to get a bad reputation either. I understand the importance of guidelines and of enforcing them. What I don’t understand is how you expect users to modify their behavior when you give such intentionally vague messages. It’s like getting a ticket without saying what they did wrong or even where you broke it, just you did “SOMETHING” wrong. Sometimes maybe it’s obvious but this clearly shows the ridiculousness of the system.
Their response (and an enlarged picture of the profile)
Thank you for contacting IMVU!
We apologize for any inconvenience. We understand your concern and we will be glad to look into this.
Please be advised that the reported photo violated the Minimum Coverage Guidelines (MCG). It is because of what the avatar is wearing. It is a see-through top that shows the breast part if you look at it more closely. For information about MCG violation, go to: http://www.imvu.com/catalog/web_info.php?topic=mature_content_policy
We would like to inform you that all the reports submitted to us are being carefully reviewed and investigated by the proper department before it reaches a verdict. We do not tolerate nor give courtesies to any users found in breach of IMVU’s Terms of Service. We also have violations for those users who are inappropriately flagging other users and we are more than willing to take it against them if found guilty.
Due to privacy and safety issues, we cannot disclose any information about the said reports (name of reporter, copy of flagged photo etc). We appreciate your understanding regarding this matter.
Should you have any other concerns, feel free to visit our Knowledge Base to find answers to most of your important IMVU questions. Just go to http://www.imvu.com/help or click on the Help link located on the upper-right corner of the IMVU webpage and 3D chat client. For anything else, please don’t hesitate to contact us again.
Customer Care and Education
I realize that’s a canned answer designed to hopefully just get people to go away. But this is being shown publicly. So please take at least a few seconds to look at it before you just spew incorrect answers, because I’m not trying to make you look bad.
I’m including a blown up image of the profile picture to make it easier for you to see. Please look closely because there’s clearly no transparency or anything showing WHAT SO EVER!
Further, it was FLAGGED AGAIN! So this issue is clearly relevant. IMVU said TWICE that they agree with someone that this picture is inappropriate and we all really want you or a supervisor to explain why you flagged this picture, not once but TWICE!
If you want to hide behind anonymity then you have to provide some review which imvu clearly isn’t doing. You can’t simply allow people to anonymously take down other people’s pictures for NO REASON! Maybe we should complain about a default picture and see if you take that down!
So again, please explain what is in appropriate about this picture!
6/17/14 9:15pm Update. They didn’t answer the customer service ticket, but they did take down the profile picture for a THIRD TIME within 48 HOURS!
Added to the Customer Service Ticket:
12 minutes ago IMVU claimed my profile picture was inappropriate for a THIRD TIME! I replaced it again and will keep on replacing it until you provide a satisfactory answer. I’ve enlarged the image to show you as clearly as possible that there’s absolutely no nipple visible at all.
You clearly think something is wrong though or you wouldn’t have removed the same picture three times in 48 hours! So I’m simply asking you WHY?!
6/18/14 It’s been two days since the canned response so I used the live chat and they said they would escalate it and someone would get back to me today. That was this morning and it’s 11pm and of course nothing. I understand having limited resources and will be patient. At least it wasn’t taken down again today.
I take a ton of pictures, averaging about 40+ gigabytes per month. Yeah so I’m crazy, I know. I don’t do very many of them on Photo Sharing. But my best friend Kim, recently developed the most amazing and dramatic Zen Mountain room and it had all her own things in it, so we put on all her clothes (GA only) to take some Photo Sharing pics. If they get enough likes they’ll show up on a lot of pages and viewers can click on them and see the products in the picture. I wanted to do this to support Kim and see how many I could get. If you’re in IMVU and like these pics, take a second and go to your Friends Photo Sharing section and LIKE my pics. Free Kisses to anyone that LIKES me… ok anyone that LIKES my photos!
CLICK to Like my pics:
Dressing up and costumes are so much fun in imvu and Halloween is an awesome time in Imvu. You can literally be anything in here and Halloween is a great excuse to be a little crazy. Though does any one really need an excuse in here? It can be dark and scary, cute and cuddly or eerily sexy and enchanting, or if you’re really good all of the above.
I’m going to set up a gallery of them here and will add anyone’s pick that wants to email me at firstname.lastname@example.org or send an imvu message me a link. You know you want to show off that sexy costume! The hard part is limiting yourself to just one Halloween costume. But why limit yourself? Send a couple pics to share. The one above is an old friend Elle’s
One time one of my best friends got a picture from a girl friend and when I checked it on TinEye.com I found out that it was a picture of Sharon Stone. The person who sent it was from outside of the US and didn’t know who she was. They had just picked a pretty smiling picture from Google images not realizing it was a famous movie star in America. They also didn’t realize how easy it was to check pictures now. I have actually done this and found fake pictures several times.
The other thing many people don’t think about is what what this means. If someone, especially a partner, will lie about this and send a fake picture you can’t help but wonder what other things are they lying about. I also believe that the strong majority of fake female pics are put up by guys. Guys are more visually oriented and I kind of think that a girl that’s not happy with her looks won’t put anything up. But guys pick good looking pics because they think that’s more important. This doesn’t mean anything individually but on average I think it’s true.
One last note: Don’t try to be the picture police. They will only attack you for pointing it out because when you can’t argue the issue, you attack the messenger. There are only a few people in here that really hate me. Most of them were caught using fake pics. Ironically I don’t care that much, cause I’m good with guys too. Now that isn’t officially the reason why any of them hate me. But it kind of seems like more than a coincidence too. Hopefully you can just pass on this post and not create any issues. Sometimes you have to live and let live.
A picture is worth a thousand words. So try to change your tagline and your picture often. It shows what kind of a mood you’re in to the world. It’s also better to save your profile pic outside of IMVU, especially if it’s a good one, so you can go back to it more easily. It’s very easy to re-upload the pic you like.
There is some benefit to continuity. If you don’t like to change it, find something good and keep it the same and just change the tagline. When your profile pic is always the same people recognize it and you which is valuable too. That’s why I change my pic when I want to show a different mood or look, but go back to my standard pic often too (because it was uploaded and therefore is easy to put back) so people recognize it too.
Also try to do something a little different to make it stand out. Remember your profile pic will be one of many in a page of small pics in your friend’s friends page. It’s also what people notice the most when you invite someone, so make it as attractive, unique and recognizable as possible.
Congratulations to Foolish99 (Adam) and TRIIXBEBE (Tina) on their wedding today, Friday November 18th.
It’s just part of life. As the saying goes, what goes up must come down. And even a soft let down, will feel down and hurt compared to previous high you had. It’s not your fault. It happens to everyone. You really can’t stay on that kind of high forever. Take pictures, or videos and do your best to capture the feeling and memory of it. Try not to burn your bridges or make rash decisions when you’re going down. No matter how down you feel, you’ll feel better again too. What goes down also comes up. And the neat thing about IMVU is that you can sign out and spend time with your family and friends, or you can even discontinue the account and start over or walk away for a while if necessary.
Believe me, I can tell you this from personal experience and going through boxes of tissues. I can also tell you that walking away is hard, but it can heal faster than you realize or might expect too.
Putting a picture of yourself with another girl on your profile might make you look more attractive to that girl, but it might not look as good to other girls. I’m not sure if guys think that it will make a girl think you’re more attractive because at least one girl likes you, but it can have the opposite effect. Put a creative interesting and even sexy picture of yourself in your profile. Please nothing rude or too dirty though.
Your profile pic is your face to most people. It’s the first thing people notice when you invite them and it says a lot about you. Like they say a picture is worth 1000 words. So make it stand out somehow. Make it attractive but not too sexy that you’ll get into trouble.
And pictures of you with another girl don’t make you more attractive to anyone except possibly the person in the picture with you. I’m not sure if guys think that it will make a girl think they are more attractive because at least one girl likes you, but it can have the opposite effect. I have accepted random invites just because the picture was interesting and I figured it was worth checking out.