I filed a complaint about ongoing HARASSMENT in IMVU which their terms of service says specifically is not allowed. I filed it on June 30th, and since then I’ve called twice and used the Live Chat (which seems even more ineffective) and every time they promise to “escalate” it and I’ll get an answer within 24 hours. 18 days later, I’m still waiting for their first response. They haven’t even sent me their dumb form letter saying how sorry they are that I feel this way. Not a word for two and a half weeks.
I understand outsourcing your customer service, but you would think harassment would be one of the higher priorities, and yet despite repeated calls and chats they can’t even be bothered to reply let alone solve anything. IMVU’s a great system, but the company behind it is killing it, not to mention attacking their own customers. They’re quick to crucify their customers and slower than slow to respond to help them.