Author Archive

My discussion with “Jeff” the Head of Customer Service at IMVU

head of customer service at imvu
Dear Jeff,

Thank you for taking the time to talk to me, but like I said at the end, thanks for NOTHING! Because you and IMVU clearly don’t care about your customers or your community. I guess what they say about absolute power corrupting absolutely, is true here as well. Oh that’s not totally true. Thank you for giving me permission to post the video.

Kaitlyn: I don’t mean the text
Kaitlyn: I mean the full video
Jeff: ok.

Direct link for the original higher quality and more readable bubbles: https://imvutips.files.wordpress.com/2014/07/hour-long-discussion-with-jeff-director-of-customer-service-at-imvu-2014-07-29.wmv

Unfortunately nobody’s “Judgement” is perfect and I understand that. You yourself said it’s an “inexact science.” The problem is that you don’t have any way to deal with this gray area other than attacking the customer until you beat them into submission and force them to not only follow the Minimum Coverage Guidelines, (MCG) but your “judgement” which you can’t define or test for. The regular customer service reps don’t even want to admit it’s a “judgement call” and that isn’t mentioned in the Terms of Service or the messages when you take down a profile pic. You only quote the MCG and Terms of Service even though you can’t tell if the picture follows it or not.

Yes people do like IMVU, but eventually everyone hates the company that enforces rules but doesn’t follow them, and acts like GOD. A real customer service rep would have apologized and diffused the situation, not attacked and insisted the customer was wrong with form letters. I love the people in here, I like the system, but I HATE the company and their (your) GOD complex, and your consistent approach of just attacking the customer and acting like there is no gray area, but they’re just wrong. You say it’s an “inexact science” in your first messageyet you don’t have any way to appeal this mysterious “judgement” or “inexact science” and don’t have any way to allow for mistakes or anything in the gray area, other than attacking the customer and saying they’re wrong until they go away. And you wonder why people don’t like imvu customer service or the company?

I thought as the Head of Customer Service at IMVU you’d be more than a robot, simply saying the customer is wrong, the customer is wrong, the customer is wrong. You disappoint me and only reinforce why I hate the company. Maybe that’s a good thing because there has to be some place for people to voice their frustration about IMVU. Like I said “Thanks for NOTHING!”


Making the world smaller

snap03504IMVU is very international and it’s great to get to know and see things through friends all over the world. Looking at the statistics a moment ago I noticed something I thought was interesting. Even with all the turmoil we hear about there, the Ukraine was the third highest country by visitors today. It doesn’t really prove much but I just thought it was interesting how we can reach people all over the world. I pray for the people of the Ukraine and the Dutch and everyone who lost family and friends!


I see hidden things

kait xray glassesI don’t have X-ray vision or secret glasses but I know a couple little tricks that show hidden outfits and hidden products. It’s really absurdly easy to do. It only takes adding two keystrokes.

All you do to see the inventory in a room is right click in the room and select inventory. Then in the URL in your browser add -e after imvu before the .com and wait for the add and then hit skip and you can see the hidden outfits and products in the room.

You can do the same thing when you are looking at a developers catalog to see hidden things but it doesn’t let you buy them. Side note: if you’re a developer if you let your VIP expire for a month anything before then can’t be seen and is safe from prying eyes, though that means giving up your categories and whispering etc for a month, which I’m doing now.

The outfit trick is neat and I often open and save the inventory URL in case I ever want it. There are a lot of other great tools at imvu-e.com. It’s a great resource.


The combination of emotional and physical is powerful

loving imvu familyA lot of people stop at the physical side, because that’s what they’re used to with porn or something by themselves. IMVU is more than porn. Yes it’s a little less then real sex but if you really get into it it’s only a very little less. It can also create something that you don’t necessarily have in real sex after a while, that’s the emotional head over heels heart wrenching passion of falling deeply in love. You probably had it at least once in real life but in reality it doesn’t last forever for most of us.

Sure I love my husband but I’m not head over heels in love with him like I was when we first met. That’s nothing against him or us it’s just life. Real life isn’t quite a fairytale fantasy all the time. But this kind of can be.

sexy family timesSome relationships only have the emotional side, and that can be great. Some only have the physical side. Some people live in and never get out of that stage. The real magic though in IMVU comes when you are able to combine both sides!

The heartfelt intimacy and connection makes the passion more powerful. And powerful passion leads to more intimacy and even more of a connection. Either one is great but the combination is ubber powerful!


IMVU Customer Service is nowhere to be found

bad-customer-service-3I filed a complaint about ongoing HARASSMENT in IMVU which their terms of service says specifically is not allowed. I filed it on June 30th, and since then I’ve called twice and used the Live Chat (which seems even more ineffective) and every time they promise to “escalate” it and I’ll get an answer within 24 hours. 18 days later, I’m still waiting for their first response. They haven’t even sent me their dumb form letter saying how sorry they are that I feel this way. Not a word for two and a half weeks.

I understand outsourcing your customer service, but you would think harassment would be one of the higher priorities, and yet despite repeated calls and chats they can’t even be bothered to reply let alone solve anything. IMVU’s a great system, but the company behind it is killing it, not to mention attacking their own customers. They’re quick to crucify their customers and slower than slow to respond to help them.


IMVU bans customers for LIFE for their own mistake

imvu blames users for trusting their systemA good friend of mine was recently banned for life, lost all his credits and everything without warning or appeal for IMVU’s own mistake. I’ve known him for probably close to two years, and he was a decent guy not looking for trouble. His crime was being intimate with someone that said they were 22 and had AP. It turned out that the girl had lied and was 16, and her mother threw a fit. IMVU rather than fix the system and require real age verification, they attacked their customer and said it was his fault and suspended him without any recourse, without any appeal at all.

I don’t talk much or get close to anyone without AP, or even anyone that shows 21 or less in most cases. I’ve taken flack for that and people aren’t happy if I don’t feel comfortable in talking to them, but AP is supposed to be there to protect everyone (adults as much as minors). If someone gets AP and shows that they’re older, unless you have a real reason to contrary you have to be able to rely on that. And if that turns out to be a minor that’s IMVU’s FAULT for giving them AP (which is supposed to be a pass to the adult side) and shouldn’t be yours.

Katy and SusanUnfortunately IMVU makes a lot of money off of minors in that gray area, and then even make money by banning their users, which is SICK. They could clearly fix the system and make it safer and prevent minors from getting AP if they wanted to, but they make money from it and therefore won’t. Instead they attack and blame their user who was trusting them steal everything he had without fixing anything. This is just one more example of why I say eventually you’ll HATE IMVU. IMVU Customer Service is worse than just bad, they attacks and retaliates against their own customers for complaining. It’s sad but it’s true.


Congratulations Stephanie! We LOVE you!!

Riding off into the imvu LOVE with YOUTomorrow is a special day for one of the most special people I’ve had the privilege of getting to know in here. I wrote a long time ago about the magic of a Pure Heartfelt Connection and that’s truer than ever. And sharing that and feeling that with Stephanie has been one of the best things of all in IMVU. I’ve had the privilege and honor of sharing all of the emotion and excitement of an amazing real life fairytale love. And tomorrow she marries her real life prince charming.

I love her more than words can say, so I’ve collected several hundred pictures and a few videos to try and capture some of that love. No word or pictures could ever repay the love and happiness I’ve felt with her but I hope this gives you an idea. And Stephanie I’ll laugh and cry with you always. You’ll be awesome and like I’ve always said, You have AMAZING things ahead. This is just the beginning and even though I can’t be there with you physically, I want you to know I’m sooo there in spirit, happy dancing right beside you, and whispering in your ear. Ik hou van jou Stephanie

Here’s the link to download in HD
https://imvutips.files.wordpress.com/2014/07/stephanie-congratulations-and-we-love-you.wmv


Kait and Kris Wedding Pictures and Video

snuggling by the fire on the beach after weddingI wanted to put up and share the pictures of our IMVU wedding and a video of the vows. I’ll just link to the actual WMV file of our wedding video here because it’s hard to read the bubbles on the lower reserve version it plays. But the original in 720P is big 800megs for 30 minutes but gives you more of the experience of being there.

It was immensely powerful and touching for me and I wanted to share it with you. IMVU is nothing if not intense and emotional and it’ll touch your heart if you let it. I hope you can see how special not just the wedding but ALL of the people are to me!


Getting married right NOW!!

congratulations married page

Wow, super excited and nervous and anxious all at the same time. I’m worried about the size of the room and how many people can fit. So it’ll be important to have the link for JOINME readily available. If the link’s here it’s available. I’ll take it down when it’s not active any more.

Wow it was so wonderful!! Going to bed so happily married!!!


You’re Invited

Warm imvu kisses2I’ve been head over heels and floating ever since I met Kris and am so excited to invite you to our Wedding Sunday night at 10pm Pacific time June 29th. We can obviously only have so many people in the room but I’m doing something special, to share it all with everyone. I’ll post a link here before it starts so people can join and watch right though my computer. That means you’ll hear the whispers, see me type and everything I see. With the Joinme link, any computer can see and join and can even chat privately too.

I’ll post a video here afterwards with most of it, but this lets you join right in and share it even closer. I want to share this happiness and special time with everyone. So come back Sunday night and feel free to share the love. It’ll be a sexy fun special party for everyone! Thanks so much to all my friends and everyone that’s made this such an unbelievable time. Luv Yew!


Does IMVU Customer Service retaliate when people complain?

IMVU Customer Service Complaint Department
I filed a complaint at IMVU because the angel profile wasn’t AP and they took it down. The rep responded with an arrogant YES IT IS AP and I got two more anonymous complaints. Each time I put it back up. Hanna was apparently away for a couple days and when she got back, she responded to my ticket and I got a fourth complaint. A couple days later, I write back and suddenly get the fifth “anonymous” complaint.

I’ve had a lot of sexier profile pics since I started here and in three years only got a couple complaints. Now nine days I have FIVE complaints about one of the least offensive pictures I’ve used. I haven’t had any issues with people, I’m about to get married in here. Things have never been better. The only issue I’ve had has been with Hanna in IMVU Customer Service. And every time I add to the complaint ticket or get a response I get another complaint.

be very careful complaining about imvuDoes this prove it’s from IMVU, I don’t know. IMVU is the most closed, anti customer organization I’ve ever dealt with. They don’t tell you what was wrong, who said it was wrong, or give you any appeal process. And it seems like if you do say anything to them, you mysteriously keep getting attacked. I wouldn’t assume it’s all IMVU reps or their policy, but I guess we’ll find out based on how they respond. If they bury it, and insist it has to remain “anonymous” there’s probably a reason for that and it’s probably either sanctioned or part of their policy or so prevalent that they don’t want to admit it. If that’s not the company attitude they will open up and be more forthcoming.

If the company does show the details of the complaints I won’t do anything to that person and promise to respond respectfully and in love. My family name is LYN which means Love Your Neighbor, and I’ll respond as such. But to do this to one of their biggest supporters is just stupid beyond measure. I’m boycotting the company, not buying any more credits for myself or friends and adding to the complaint section of the website as much as possible in the mean time.

The only reason I’m in IMVU is the people, and my friends. Otherwise I would already be in 2nd Life!


Everyone Loves ALLY

I also recommend that you download it here if you want the HD version.
https://imvutips.files.wordpress.com/2014/06/ally-imvu-collaring-2014-06-24.wmv

Missing You KRISWe’re doing something special tonight for Ally, one of my long time closest friends of all time. I was kind of na├»ve when I came here and didn’t know much about a lot of things especially collaring. I didn’t know what being a sub meant and I certainly didn’t know that I had any inclination in that direction.

imvu doll to be collaredA collaring ceremony is like a wedding in some ways in that it’s a commitment ceremony. Like a lot of things in here it has as much meaning as you give it, and making a special ceremony for it gives it more weight and makes it more meaningful.

welcome to imvu collaring ceremonyI videoed the collaring ceremony and added it here with pics and I wanted to say and do something special for Ally publicly because I really feel this and love her!

Doll imvu collaringWhat can I say about one of my closest friends for over two years? Beauty is just pixels in here but over time you get to see and know people from the inside out. And when I say Ally is one of the most beautiful girls I’ve ever met, I don’t just mean in IMVU or just in pixels, which you can see but on the inside. She’s got an amazingly playful, adventurous passion, and if I had to pick one word to describe Ally more than anyone else, it would probably be FUN! She’s one of the best subs ever but she’s also got tremendous range. Most of all, she’s not only beautiful in here she’s truly beautiful inside and an amazing friend!