I haven’t been writing on here for a couple reasons. I didn’t want to promote IMVU which kind of pissed me off, and I have had to work more and couldn’t put much time into this. And also because I just focused on my own imvu time and began doing even more pictures and videos of that. This just wasn’t any big deal and I didn’t figure it mattered if I continued. But I’ll ask you, does this matter? Do you really even care if I write more about IMVU or virtual relationships? (there are a few things in the past couple years maybe I could write about if I can get back into the mood again.)
You can tell by the dates that I haven’t written much in a very long time. I was tempted to turn the blog into a hate site, documenting how IMVU SUCKS because they surely do. I love the people more than I can possibly say, but hate the corporation more than I can possibly say too. They seem to intentionally screw the the system and the customers so badly that I just can’t stand to look like I’m representing it. So I figured it’s better to say nothing than to continue to do anything that promotes them.
They’ll probably retaliate against me if or when they see this and when they do that, I’ll ramp it up and and post the million horror stories about IMVU screwing their customer base both out of stupidity and to force them to spend a few bucks, because they figure you’re addicted because of the people, so they can so anything. But for now, I have to share the latest one, that happened to a friend of mine.
One of my best friends was chatting with her wife who was on her cell phone. When her wife closed the chat she hit the flag button by mistake. It happenes, I’ve even blocked my spouse by mistake (losing all the shared rooms) because the links are so small and close together and there’s no confirmation, if you hit the wrong thing on your phone, bamm they’re gone.
Later that day my best friend gets a note from IMVU saying they’re banning her for two weeks because she attempted to get users passwords. She is the sweetest person I know, doesn’t go to random rooms or talk to people she doesn’t know, honestly and truly a wonderful soul. And they’re accusing her of trying to hack other people’s accounts?! Everyone knew it was so completely wrong.
Hello, *********. We have evidence that you recently asked another user for their password and/or other account information. We have temporarily disabled your account for 2 weeks due to this Terms of Service violation. You will be able to login 2 weeks from the date of this e-mail.
Her wife who flagged it by mistake has written IMVU to say it was a mistake. IMVU has the conversation and knows there was no attempt to get anyone’s password, that is a blatant lie. There are THREE issues exposed here:
1. IMFU assumes anyone is guilty without even reviewing the accusation at all. They say they have evidence yet the evidence shows exactly the opposite except they didn’t actually look at it. And of course there’s no appeal process.
2. Even if you do prove you’re not guilty, which is made intentionally hard since they won’t show you the evidence or the accuser, they don’t care. In this case the accuser says it was a mistake, but they STILL DON”T CARE and are leaving her banned.
3. They intentionally bann users in order to force them to make a new avi and buy AP and credits and if you’re a developer to ultimately steal and continue to sell all your assets without having to pay any commission. So unfortunately they make money by attacking their customers, and as they’re base shrinks they do it even more.
IMVU is hurting two people in this case, both my friend who they banned and her wife (also my friend!) who made an honest mistake, all because IMVU cant’ be bothered to look at the content of a complaint, and because they can’t be bothered to fix even such an obvious mistake.
Two additional points here:
* They use the excuse that you were attempting to get users passwords (hacking) even when they know it’s not true at all! It’s just their standard broad excuse that they use for anything.
* You can get anyone banned anonymously by flagging any conversation. I probably shouldn’t say this out loud because it’s totally true and very dangerous. But hopefully if enough people abuse it you’d think they’ll have to change their policy. But unfortunately in the end the sad truth is they JUST DON’T GIVE A FLYING FRACK ABOUT THEIR CUSTOMERS and are happy to err on the side of hurting their customers to get them to spend a few bucks more.
If you wonder why I don’t post much here any more it’s because IMVU corporation SUCKS and I don’t want this to just be a complaint about IMVU. I love the people and the system isn’t bad, but the people that run it are driving it into the ground.
One of the most surprising but ultimately most important valuable benefits of IMVU is the amazing way you get to share the journey with people you are closer to then your closest friends in real life.
Some of the changes and struggles and growing I’ve gone through together with friends in here is too personal to tell everyone about. But Let’s just say a couple of my friends that were single when I met them are happily married or in long loving relationships, friends have graduated and there have been a few real life marriages and even some families have started.
Those words and things alone can’t describe the emotional impact and feeling it gives me. When you have a really powerful heartfelt connection with somebody and share all of the emotion not just the event or details, it’s just amazingly powerful.
So as I sit here on this holiday looking back on all the lives and connections I’ve felt here I can’t help but feel so lucky and appreciate you all so much! MERRY CHRISTMAS and thank you so very much! I can’t say it enough, but I LOVE YOU I LOVE YOU I LOVE YOUUUU!
I was looking for nice Christmas rooms and went into a room called Winter Wonderland. I clicked on it because I liked the picture and didn’t realize it was made by EricFr or even more surprising that Eric was actually there! I admit I was a little star struck because he’s one of, if not THE biggest brand name developers in IMVU.
He spent about an hour personally showing me the most amazing things in one of the most amazing rooms in all of IMVU. I edited it down a little for the video so it’s only 14 minutes. You can use the direct link to download the HD version if you like. It really was like being given the tour of Disneyworld by Walt Disney!
To find the room search your chat rooms for EricFR or Xmas or Winter Wonderland. One of the neatest things about IMVU is how with just a click anyone can have fun in and enjoy what must have taken a lot of time and effort to set up. It’s a long load but take your friends and have fun in it!
Download the HD version
One year ago today I met someone that changed my life. I don’t write too much about my personal life here. I don’t want to make people feel uncomfortable like I’ll talk about things too much. I show too much already, I don’t want to make everyone I’m with show too much but I love this person so much, I just have to stand on the top of the rooftop and scream I LOVE YOU KRIS!!!!
I made a short summary of this special day and just wanted to share it, to show how special it was. You never know when your whole life which change so take pictures and enjoy everything here. It’s soo special. I’ve had the most magical year. I can’t really show it all to you but I will gladly spend the rest of my life here showing you Kris, how much you mean to me!
Halloween is a great time to have a party, but you can do it ANY time really. Pick a really different room with a theme and make or send some costumes. The more unique or different it is better. These are the memories and times you’ll always remember and laugh about for a long time, and make your friendships so solid. You can’t help but laugh and have an awesome time, whether it’s a holiday theme, or motor cycle gang, or space station, super heros, Indians, mermaids, gangsters, or, or, or…. It’s a great way to build a strong group and great friendships. Any excuse for a party, and this is a great way to have a memorable party! (Search 1Krisslyn for these costumes and the room)
Maybe they should follow the IMVU model. Apple babies it’s developers. They should be attacking them and blaming them for things, not making it easy for them. Apple should institute the three strike rule and if three bugs are found in developers apps then they should be banned for LIFE!
Apple should allow the things they don’t want to go through so that afterwards they can attack the programmer for doing it. Apple should make vague rules and change them as they go, and enforce them without any recourse or appeal process. Think how much more money Apple could make if they charged the programmer 100% of the sales for any programs sold that had bugs in them!
Maybe even better, if they find a programmer with bugs in his or her programs they should ban that programmer and still sell all of that programmers other programs and keep all of the funds for themselves! Since they’re making so much money from users complaining about anything they should also allow users to file totally anonymous complaints against their programmers and assume they are guilty until proven innocent, because the more programmers they ban the more money they make!
I was going to add a developer section to the website. Unfortunately the most important advice I have for you if you’re interested in developing is to use other accounts so that when you do get attacked (which with IMVU seems to be just a matter of time) they can’t steal as much from you.
Unfortunately in IMVU the more items you have made, the more at risk you are for getting complaints about things that might or might not even have been objectionable. Someone can just get mad at you because of some honest misunderstanding or a bad breakup and all of a sudden you are getting complaint after complaint and getting kicked out of the system you were trying to support.
Apple supports it’s customers and especially it’s developers way too much. It should do anything and everything to enforce its morals regardless of how much it hurts it’s supporters and its community. It’s all about money to IMVU and that’s how they make money (in the short run). Sure in the long run it hurts their community much more than it benefits them but new tech companies don’t make money because of the size of their user base or community, it’s just short term revenue. Oh wait tech companies do make much more from the size of their user base just than the actual revenues, at least the smart ones do.
When we chat we talk in short sentences or phrases. We don’t always punctuate everything or spell everything perfectly and we don’t talk in full paragraphs. So when you talk in ceremonies, weddings or things, even if you’re copying and pasting do it in smaller bites. It gives it more of a spoken feel and makes it feel more real and a better rhythm.
When you write in smaller blocks, it fits into the bubbles better, and you know you’re going at the right pace. If you paste a big block it’s harder to know how fast the user is reading and it’s easy to go to fast or too slow. And if you paste more than two bubbles it doesn’t show the whole thing in the bubbles. I like to video things and like to watch the bubbles in a crowded room because it’s easier to follow the thread and the right person.
If you’re copying and pasting, it’s really not much more effort to copy and paste a few more times. It’s not a big thing, but its especially important for screen shots and videoing because you only see the bubbles. This is just one of my pet peeves and I have it in a list of tips for IMVU weddings but not in its own post. So remember take Human Bites! I also like vampires too, so it works that way too ;)
I just got back from Disney World and can’t help but make a comparison here with IMVU. For me IMVU isn’t just like going to Adult Disney World. It’s not even like getting a season pass for the Adult Disney World. It’s like falling in love with the top ride designers, and living out every fantasy you can imagine with people actively trying to design the most amazing things ever, all to make you crazy head over heels in love! That’s all it is. And guess what, it totally works!
They think I do a lot, I just ride and have the absolute time of my life!! And Love them more than I ever thought was even possible! That’s all… It’s just being head over heels with the most amazing people who constantly push your buttons and seem to be able to make you more and more in love every day… ALWAYS!
Then it’s sharing your heart and soul with the Queen of Happiness and better friendships than you ever had in real life. It’s more than passion, it’s honestly loving and sharing friendships, laughter, and tears. It’s almost unlimited sexy clothes, music and people that want to love and be with you all over the place. The only downside is there’s never enough time to see it all. It never closes and never gets old. It just gets better and better every day! It’s totally addicting and gets better and better every day.
The summer is almost over but I’m on my way to Disney World with my real life family. Its nice to get away but I miss everyone here.
In the USA some states are no fault states. That means they don’t determine fault in an auto accident. IMVU Is the same way. No matter what happens, if you have to leave quickly, or your partner crashes or says the wrong thing or is away for a while… Anything like that, you can’t blame anyone. It’s just part of the flexibility you have to have in here.
It’s nice to say you’re sorry if something happens, but if they don’t don’t place any fault. Everything is so voluntary here if you blame someone or hold somebody responsible and give them a hard time, it’ll only hurt you and your relationship with them.
So try to be very excepting, and nonjudgmental. That’s a good word for this place, non-judgmental. You can’t judge anybody about basically anything in here. For better or worse, It’s kind of the wild West in some ways, in that anything goes!
No matter what the issue is remember the one answer and response that you need to have, is to love the other person more than anyone else! If you always have that attitude it will always be fun and things will work out in the end.
This is a little different with the IMVU corporation though. While nothing is ever their fault, you will certainly be blamed for anything and everything, whether it’s your fault or not. You can follow their terms of service to the letter and still be attacked over and over again and don’t ever expect the IMVU customer service to do anything but attack and blame you!
You can prove that they are wrong and they will simply ignore it and continue to blame you until you give up and admit that YOU were wrong. I don’t want to vent too much about them in this post, because this isn’t a complaint but trust me on this. You will eventually hate the IMVU corporation.
Thank you for taking the time to talk to me, but like I said at the end, thanks for NOTHING! Because you and IMVU clearly don’t care about your customers or your community. I guess what they say about absolute power corrupting absolutely, is true here as well. Oh that’s not totally true. Thank you for giving me permission to post the video.
Kaitlyn: I don’t mean the text
Kaitlyn: I mean the full video
Direct link for the original higher quality and more readable bubbles: https://imvutips.files.wordpress.com/2014/07/hour-long-discussion-with-jeff-director-of-customer-service-at-imvu-2014-07-29.wmv
Unfortunately nobody’s “Judgement” is perfect and I understand that. You yourself said it’s an “inexact science.” The problem is that you don’t have any way to deal with this gray area other than attacking the customer until you beat them into submission and force them to not only follow the Minimum Coverage Guidelines, (MCG) but your “judgement” which you can’t define or test for. The regular customer service reps don’t even want to admit it’s a “judgement call” and that isn’t mentioned in the Terms of Service or the messages when you take down a profile pic. You only quote the MCG and Terms of Service even though you can’t tell if the picture follows it or not.
Yes people do like IMVU, but eventually everyone hates the company that enforces rules but doesn’t follow them, and acts like GOD. A real customer service rep would have apologized and diffused the situation, not attacked and insisted the customer was wrong with form letters. I love the people in here, I like the system, but I HATE the company and their (your) GOD complex, and your consistent approach of just attacking the customer and acting like there is no gray area, but they’re just wrong. You say it’s an “inexact science” in your first messageyet you don’t have any way to appeal this mysterious “judgement” or “inexact science” and don’t have any way to allow for mistakes or anything in the gray area, other than attacking the customer and saying they’re wrong until they go away. And you wonder why people don’t like imvu customer service or the company?
I thought as the Head of Customer Service at IMVU you’d be more than a robot, simply saying the customer is wrong, the customer is wrong, the customer is wrong. You disappoint me and only reinforce why I hate the company. Maybe that’s a good thing because there has to be some place for people to voice their frustration about IMVU. Like I said “Thanks for NOTHING!”
IMVU is very international and it’s great to get to know and see things through friends all over the world. Looking at the statistics a moment ago I noticed something I thought was interesting. Even with all the turmoil we hear about there, the Ukraine was the third highest country by visitors today. It doesn’t really prove much but I just thought it was interesting how we can reach people all over the world. I pray for the people of the Ukraine and the Dutch and everyone who lost family and friends!
All you do to see the inventory in a room is right click in the room and select inventory. Then in the URL in your browser add -e after imvu before the .com and wait for the add and then hit skip and you can see the hidden outfits and products in the room.
You can do the same thing when you are looking at a developers catalog to see hidden things but it doesn’t let you buy them. Side note: if you’re a developer if you let your VIP expire for a month anything before then can’t be seen and is safe from prying eyes, though that means giving up your categories and whispering etc for a month, which I’m doing now.
The outfit trick is neat and I often open and save the inventory URL in case I ever want it. There are a lot of other great tools at imvu-e.com. It’s a great resource.
A lot of people stop at the physical side, because that’s what they’re used to with porn or something by themselves. IMVU is more than porn. Yes it’s a little less then real sex but if you really get into it it’s only a very little less. It can also create something that you don’t necessarily have in real sex after a while, that’s the emotional head over heels heart wrenching passion of falling deeply in love. You probably had it at least once in real life but in reality it doesn’t last forever for most of us.
Sure I love my husband but I’m not head over heels in love with him like I was when we first met. That’s nothing against him or us it’s just life. Real life isn’t quite a fairytale fantasy all the time. But this kind of can be.
Some relationships only have the emotional side, and that can be great. Some only have the physical side. Some people live in and never get out of that stage. The real magic though in IMVU comes when you are able to combine both sides!
The heartfelt intimacy and connection makes the passion more powerful. And powerful passion leads to more intimacy and even more of a connection. Either one is great but the combination is ubber powerful!
I filed a complaint about ongoing HARASSMENT in IMVU which their terms of service says specifically is not allowed. I filed it on June 30th, and since then I’ve called twice and used the Live Chat (which seems even more ineffective) and every time they promise to “escalate” it and I’ll get an answer within 24 hours. 18 days later, I’m still waiting for their first response. They haven’t even sent me their dumb form letter saying how sorry they are that I feel this way. Not a word for two and a half weeks.
I understand outsourcing your customer service, but you would think harassment would be one of the higher priorities, and yet despite repeated calls and chats they can’t even be bothered to reply let alone solve anything. IMVU’s a great system, but the company behind it is killing it, not to mention attacking their own customers. They’re quick to crucify their customers and slower than slow to respond to help them.
A good friend of mine was recently banned for life, lost all his credits and everything without warning or appeal for IMVU’s own mistake. I’ve known him for probably close to two years, and he was a decent guy not looking for trouble. His crime was being intimate with someone that said they were 22 and had AP. It turned out that the girl had lied and was 16, and her mother threw a fit. IMVU rather than fix the system and require real age verification, they attacked their customer and said it was his fault and suspended him without any recourse, without any appeal at all.
I don’t talk much or get close to anyone without AP, or even anyone that shows 21 or less in most cases. I’ve taken flack for that and people aren’t happy if I don’t feel comfortable in talking to them, but AP is supposed to be there to protect everyone (adults as much as minors). If someone gets AP and shows that they’re older, unless you have a real reason to contrary you have to be able to rely on that. And if that turns out to be a minor that’s IMVU’s FAULT for giving them AP (which is supposed to be a pass to the adult side) and shouldn’t be yours.
Unfortunately IMVU makes a lot of money off of minors in that gray area, and then even make money by banning their users, which is SICK. They could clearly fix the system and make it safer and prevent minors from getting AP if they wanted to, but they make money from it and therefore won’t. Instead they attack and blame their user who was trusting them steal everything he had without fixing anything. This is just one more example of why I say eventually you’ll HATE IMVU. IMVU Customer Service is worse than just bad, they attacks and retaliates against their own customers for complaining. It’s sad but it’s true.
Tomorrow is a special day for one of the most special people I’ve had the privilege of getting to know in here. I wrote a long time ago about the magic of a Pure Heartfelt Connection and that’s truer than ever. And sharing that and feeling that with Stephanie has been one of the best things of all in IMVU. I’ve had the privilege and honor of sharing all of the emotion and excitement of an amazing real life fairytale love. And tomorrow she marries her real life prince charming.
I love her more than words can say, so I’ve collected several hundred pictures and a few videos to try and capture some of that love. No word or pictures could ever repay the love and happiness I’ve felt with her but I hope this gives you an idea. And Stephanie I’ll laugh and cry with you always. You’ll be awesome and like I’ve always said, You have AMAZING things ahead. This is just the beginning and even though I can’t be there with you physically, I want you to know I’m sooo there in spirit, happy dancing right beside you, and whispering in your ear. Ik hou van jou Stephanie
Here’s the link to download in HD
I wanted to put up and share the pictures of our IMVU wedding and a video of the vows. I’ll just link to the actual WMV file of our wedding video here because it’s hard to read the bubbles on the lower reserve version it plays. But the original in 720P is big 800megs for 30 minutes but gives you more of the experience of being there.
It was immensely powerful and touching for me and I wanted to share it with you. IMVU is nothing if not intense and emotional and it’ll touch your heart if you let it. I hope you can see how special not just the wedding but ALL of the people are to me!
Wow, super excited and nervous and anxious all at the same time. I’m worried about the size of the room and how many people can fit. So it’ll be important to have the link for JOINME readily available. If the link’s here it’s available. I’ll take it down when it’s not active any more.
Wow it was so wonderful!! Going to bed so happily married!!!
I’ve been head over heels and floating ever since I met Kris and am so excited to invite you to our Wedding Sunday night at 10pm Pacific time June 29th. We can obviously only have so many people in the room but I’m doing something special, to share it all with everyone. I’ll post a link here before it starts so people can join and watch right though my computer. That means you’ll hear the whispers, see me type and everything I see. With the Joinme link, any computer can see and join and can even chat privately too.
I’ll post a video here afterwards with most of it, but this lets you join right in and share it even closer. I want to share this happiness and special time with everyone. So come back Sunday night and feel free to share the love. It’ll be a sexy fun special party for everyone! Thanks so much to all my friends and everyone that’s made this such an unbelievable time. Luv Yew!
I filed a complaint at IMVU because the angel profile wasn’t AP and they took it down. The rep responded with an arrogant YES IT IS AP and I got two more anonymous complaints. Each time I put it back up. Hanna was apparently away for a couple days and when she got back, she responded to my ticket and I got a fourth complaint. A couple days later, I write back and suddenly get the fifth “anonymous” complaint.
I’ve had a lot of sexier profile pics since I started here and in three years only got a couple complaints. Now nine days I have FIVE complaints about one of the least offensive pictures I’ve used. I haven’t had any issues with people, I’m about to get married in here. Things have never been better. The only issue I’ve had has been with Hanna in IMVU Customer Service. And every time I add to the complaint ticket or get a response I get another complaint.
Does this prove it’s from IMVU, I don’t know. IMVU is the most closed, anti customer organization I’ve ever dealt with. They don’t tell you what was wrong, who said it was wrong, or give you any appeal process. And it seems like if you do say anything to them, you mysteriously keep getting attacked. I wouldn’t assume it’s all IMVU reps or their policy, but I guess we’ll find out based on how they respond. If they bury it, and insist it has to remain “anonymous” there’s probably a reason for that and it’s probably either sanctioned or part of their policy or so prevalent that they don’t want to admit it. If that’s not the company attitude they will open up and be more forthcoming.
If the company does show the details of the complaints I won’t do anything to that person and promise to respond respectfully and in love. My family name is LYN which means Love Your Neighbor, and I’ll respond as such. But to do this to one of their biggest supporters is just stupid beyond measure. I’m boycotting the company, not buying any more credits for myself or friends and adding to the complaint section of the website as much as possible in the mean time.
The only reason I’m in IMVU is the people, and my friends. Otherwise I would already be in 2nd Life!
I also recommend that you download it here if you want the HD version.
We’re doing something special tonight for Ally, one of my long time closest friends of all time. I was kind of naïve when I came here and didn’t know much about a lot of things especially collaring. I didn’t know what being a sub meant and I certainly didn’t know that I had any inclination in that direction.
A collaring ceremony is like a wedding in some ways in that it’s a commitment ceremony. Like a lot of things in here it has as much meaning as you give it, and making a special ceremony for it gives it more weight and makes it more meaningful.
What can I say about one of my closest friends for over two years? Beauty is just pixels in here but over time you get to see and know people from the inside out. And when I say Ally is one of the most beautiful girls I’ve ever met, I don’t just mean in IMVU or just in pixels, which you can see but on the inside. She’s got an amazingly playful, adventurous passion, and if I had to pick one word to describe Ally more than anyone else, it would probably be FUN! She’s one of the best subs ever but she’s also got tremendous range. Most of all, she’s not only beautiful in here she’s truly beautiful inside and an amazing friend!