IMVU SUCKS and is hurting their customers!

You can tell by the dates that I haven’t written much in a very long time. I was tempted to turn the blog into a hate site, documenting how IMVU SUCKS because they surely do. I love the people more than I can possibly say, but hate the corporation more than I can possibly say too. They seem to intentionally screw the the system and the customers so badly that I just can’t stand to look like I’m representing it. So I figured it’s better to say nothing than to continue to do anything that promotes them.

They’ll probably retaliate against me if or when they see this and when they do that, I’ll ramp it up and and post the million horror stories about IMVU screwing their customer base both out of stupidity and to force them to spend a few bucks, because they figure you’re addicted because of the people, so they can so anything. But for now, I have to share the latest one, that happened to a friend of mine.

One of my best friends was chatting with her wife who was on her cell phone. When her wife closed the chat she hit the flag button by mistake. It happenes, I’ve even blocked my spouse by mistake (losing all the shared rooms) because the links are so small and close together and there’s no confirmation, if you hit the wrong thing on your phone, bamm they’re gone.

Later that day my best friend gets a note from IMVU saying they’re banning her for two weeks because she attempted to get users passwords. She is the sweetest person I know, doesn’t go to random rooms or talk to people she doesn’t know, honestly and truly a wonderful soul. And they’re accusing her of trying to hack other people’s accounts?! Everyone knew it was so completely wrong.

Hello, *********. We have evidence that you recently asked another user for their password and/or other account information. We have temporarily disabled your account for 2 weeks due to this Terms of Service violation. You will be able to login 2 weeks from the date of this e-mail.

Her wife who flagged it by mistake has written IMVU to say it was a mistake. IMVU has the conversation and knows there was no attempt to get anyone’s password, that is a blatant lie. There are THREE issues exposed here:

1. IMFU assumes anyone is guilty without even reviewing the accusation at all. They say they have evidence yet the evidence shows exactly the opposite except they didn’t actually look at it. And of course there’s no appeal process.

2. Even if you do prove you’re not guilty, which is made intentionally hard since they won’t show you the evidence or the accuser, they don’t care. In this case the accuser says it was a mistake, but they STILL DON”T CARE and are leaving her banned.

3. They intentionally bann users in order to force them to make a new avi and buy AP and credits and if you’re a developer to ultimately steal and continue to sell all your assets without having to pay any commission. So unfortunately they make money by attacking their customers, and as they’re base shrinks they do it even more.

IMVU is hurting two people in this case, both my friend who they banned and her wife (also my friend!) who made an honest mistake, all because IMVU cant’ be bothered to look at the content of a complaint, and because they can’t be bothered to fix even such an obvious mistake.

Two additional points here:
* They use the excuse that you were attempting to get users passwords (hacking) even when they know it’s not true at all! It’s just their standard broad excuse that they use for anything.
* You can get anyone banned anonymously by flagging any conversation. I probably shouldn’t say this out loud because it’s totally true and very dangerous. But hopefully if enough people abuse it you’d think they’ll have to change their policy. But unfortunately in the end the sad truth is they JUST DON’T GIVE A FLYING FRACK ABOUT THEIR CUSTOMERS and are happy to err on the side of hurting their customers to get them to spend a few bucks more.

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