IMVU bans customers for LIFE for their own mistake

imvu blames users for trusting their systemA good friend of mine was recently banned for life, lost all his credits and everything without warning or appeal for IMVU’s own mistake. I’ve known him for probably close to two years, and he was a decent guy not looking for trouble. His crime was being intimate with someone that said they were 22 and had AP. It turned out that the girl had lied and was 16, and her mother threw a fit. IMVU rather than fix the system and require real age verification, they attacked their customer and said it was his fault and suspended him without any recourse, without any appeal at all.

I don’t talk much or get close to anyone without AP, or even anyone that shows 21 or less in most cases. I’ve taken flack for that and people aren’t happy if I don’t feel comfortable in talking to them, but AP is supposed to be there to protect everyone (adults as much as minors). If someone gets AP and shows that they’re older, unless you have a real reason to contrary you have to be able to rely on that. And if that turns out to be a minor that’s IMVU’s FAULT for giving them AP (which is supposed to be a pass to the adult side) and shouldn’t be yours.

Katy and SusanUnfortunately IMVU makes a lot of money off of minors in that gray area, and then even make money by banning their users, which is SICK. They could clearly fix the system and make it safer and prevent minors from getting AP if they wanted to, but they make money from it and therefore won’t. Instead they attack and blame their user who was trusting them steal everything he had without fixing anything. This is just one more example of why I say eventually you’ll HATE IMVU. IMVU Customer Service is worse than just bad, they attacks and retaliates against their own customers for complaining. It’s sad but it’s true.

2 responses

  1. :|
    This seems to be a common issue among every single developer and publisher and it’s just disgusting. It’s like no one cares about their customer base anymore, they just care about the money in their wallets; welcome to America, I guess.

    July 17, 2014 at 4:46 pm

    • I understand not being able to provide great customer service as a large company. It’s not the quality of customer service that’s the issue. It’s the blatant screw and blame the customer attitude that even if it doesn’t kill imvu is clearly hurting it. They could prevent minors from getting AP but they make money if they say they can’t but let them slip in. If they really cared about protecting minors they’d do that and not blame the user for relying on their classification. And I’ve never seen any other company as bad as IMVU in this way.

      July 17, 2014 at 5:26 pm

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