Does IMVU Customer Service retaliate when people complain?
I filed a complaint at IMVU because the angel profile wasn’t AP and they took it down. The rep responded with an arrogant YES IT IS AP and I got two more anonymous complaints. Each time I put it back up. Hanna was apparently away for a couple days and when she got back, she responded to my ticket and I got a fourth complaint. A couple days later, I write back and suddenly get the fifth “anonymous” complaint.
I’ve had a lot of sexier profile pics since I started here and in three years only got a couple complaints. Now nine days I have FIVE complaints about one of the least offensive pictures I’ve used. I haven’t had any issues with people, I’m about to get married in here. Things have never been better. The only issue I’ve had has been with Hanna in IMVU Customer Service. And every time I add to the complaint ticket or get a response I get another complaint.
Does this prove it’s from IMVU, I don’t know. IMVU is the most closed, anti customer organization I’ve ever dealt with. They don’t tell you what was wrong, who said it was wrong, or give you any appeal process. And it seems like if you do say anything to them, you mysteriously keep getting attacked. I wouldn’t assume it’s all IMVU reps or their policy, but I guess we’ll find out based on how they respond. If they bury it, and insist it has to remain “anonymous” there’s probably a reason for that and it’s probably either sanctioned or part of their policy or so prevalent that they don’t want to admit it. If that’s not the company attitude they will open up and be more forthcoming.
If the company does show the details of the complaints I won’t do anything to that person and promise to respond respectfully and in love. My family name is LYN which means Love Your Neighbor, and I’ll respond as such. But to do this to one of their biggest supporters is just stupid beyond measure. I’m boycotting the company, not buying any more credits for myself or friends and adding to the complaint section of the website as much as possible in the mean time.
The only reason I’m in IMVU is the people, and my friends. Otherwise I would already be in 2nd Life!