Warning: You will HATE IMVU eventually!
I don’t work for IMVU (that’s never been more obvious!), I just made this website because I LOVE IT. I’ve had 193,465 hits on my website, given out 6,805 gifts and spent over $8,000 in the past two years on credits directly at IMVU (not counting resellers). I’m head over heels in love and getting married in a couple weeks in here! I’m nothing if not one of their very biggest supporters anywhere and it breaks my heart to say anything bad about any of it. But the bad guy isn’t the one pointing out the problems, it’s the people that ignore them.
I don’t know how else to say it but, I have never seen a corporation so determined to attack and hurt their customers. I understand the need for rules and the need to enforce them. I understand being spread thin and needing to handle support as efficiently as possible, but after the conversation (I’m not sure the Live Help is really a live person or can be called a conversation) I had today with Matt, I considered a number of options but decided it was long past time to make a section of the website for IMVU Complaints. I Love the people here more than I can possibly explain, and I love the system. And there are probably some good people in the corporation, but the corporate attitude is extremely antagonistic toward their customers.
I guess the down side of it being so good is that they end up feeling like they can do absolutely anything at all to even their best users and act like they can never leave. Well they can and even if it’s growing it’s not growing like it could if they were doing it not right, but just less vindictively.
I’m making a place for users to complain anonymously and to talk about the IMVU issues not because I hate them or am trying to hurt them, but because I care, even though they don’t seem to. Maybe they’ll reach out and try to improve things. Unfortunately there’s probably an even greater probability that this will piss them off and paint a target on my back. If that’s the case, the gloves really come off and the whole website becomes this section and I’ll be free to post even more things.
Just the fact that there are complaints does NOT mean that it’s bad. Take anything you read online with a grain of salt, even this. Look at this just as an outlet for venting. I’ll start out a little and just so you know, the next couple posts may be complaint related items as well.