People don’t really leave

Love never diesEvery business or organization has turnover, and IMVU does too of course. But a surprising amount of the people who leave here and coming back. Whatever reason you leave for tends to fade and eventually we all get lonely and reminisce and miss the fun times that we had.

In some ways that’s good. This is very flexible and you can leave and then come back at some point when things slow down or you feel the need. It hurts a little bit to leave and the people you leave definitely hurt too, but you might be surprised how happy they are too except you back when you are able to come back.

One important thing to remember when you are leaving, is to keep the option open to come back, no matter how sure you are that you won’t have to. Don’t permanently disable your AVI. You can voluntarily suspend your account. That way you won’t be tempted to come back easily. You would have to contact customer service in order to reactivate it.

One downside of that is that the company knows it and they suspend people and that only makes them go start a new account which means more money for the company. That means the company gaines financially from suspending their users, and this creates a very adversarial situation.

6 responses

  1. Oooh as usual Our Kait has
    a) hit on two VERY IMPORTANT topics and
    b) Opened a whole new layer of the onion of IMVU

    When Kait asked me to consider contributing to her blog I was of course honoured and pleased and a wee bit scared. Putting yourself in words out for public consumption is frightening thing to do..

    But.. here I am.

    PEOPLE DONT REALLY LEAVE

    Thats true. And there are corollaries to that:

    a) People who threaten to leave IMVU either to create drama or sympathy for themselves or to express their anger/annoyance/frustration are NOT like suicdes.. The act is NOT final, irretreivable, like suicide. And its unnecessary for their friends to treat it as if it were suicide.

    It IS cause for concern when its someone you love and care for plans to leave IMVU. And it warrants discussion perhaps to discourage a knee jerk reaction that they will regret. But its not a Crisis Intervention by Suicide Prevention. Its a decision , emotional, physical, dramatic, painful , problematic.. but its JUST a decision . It makes sense to get the person to think it through with you .. beyond that assist them if they really want to go through with it.

    And if someone you love and adore DOES leave.. stand guard for them over the door to their privacy so that they may enjoy their “break”, their “private time” , their “release” .
    Dont encourage the world to pound on their doors and deman to know “what happened” .Protect their solitude if you love them.

    b) People who threaten to leave or DO “leave” for dramatic effect but dont ACTUALLY leave because they have another avi stashed somewhere and are right back on watching everyone mourn for them , need to get a good spanking. To claim you are leaving IMVU forever and to disable your account only to be back tomorrow in another unknown avi laughing at the fools who are weeping their eyes out missing you is just plain CRUEL AND INHUMAN. Dont do it. If you say “Im leaving IMVU in THIS AVI but I will be around in another one somewhere else” thats fine.. Then we dont mourn, we dont hold wakes, we dont build memorials, and we dont SUFFER . But dont DECEIVE people with a big dramatic exit and then sneak back on to chortle behind their backs. Sorry to me, at least that’s obcene .

    DOES IMVU REALLY PLAY GAMES WITH PEOPLES ACCOUNTS TO INCREASE REVENUE ?

    That topic is a huge can of worms. IMVU is a relatively small corporation, its profits are not especially big and its in that “gangly” stage of growth : big enough to become really bad news but still small enough to be responsive to users.

    Two years ago I would have laughed at the idea that IMVU closes accounts to make more money. But two years later I have seen and heard enough first hand to begin to question the ethics of some IMVU movers and shakers. I now think its POSSIBLE that IMVU does that along with other nefarious things. But I give IMVU the benefit of the doubt as much as I give anyone else. Here are the things that IMVU has been ACCUSED of doing to make more money:

    a) offer credits for surveys/ads which credits are never delivered to user
    b) diable accounts to force users to start over , especially large/important accounts.
    c) allow employees to sell private access to account information
    d) allow employees to “close accounts ” as a retaliatory act at the request of friends who are users .
    e) cooperate with hackers to generate more revenue
    f) retailiates against users for reporting to FTC or BBB by closing accounts.

    The United States Federal Trade Commission (FTC) which regulates IMVU and the US Attorney General’s office which would prosecute IMVU would be very interersted in any FACTUAL EVIDENCE proving any of the above allegations. Apparently the Better Business Bureau has accumulated a large number of complaints along the lines of the six noted above. But I will stand behind IMVU as INNOCENT UNTIL PROVEN GUILTY .

    However if anyone at ALL actually has factual proof of the 6 sins listed above I encourage them to write to me or contact the FTC or the US attorneys office.

    I will also say that it appears more and more evident that the Corporate Management of IMVU needs to take its head out of the sand and make the Corporate Offices responsible for Ethics, Policies and User Relations ACCESSIBLE to users rather than hiding behind a smoke screen of reasonably incompetant Call Center employees reading from scripts, and the overwhelmed Customer support representative who cannot POSSIBLY get paid well enough to handle what they must endure daily.

    The perception of IMVU Corporate as a completely nameless faceless uninvoved and unconcerned bunch of Silicon Valley dot-commers sitting on a yacht somewhere sucking down Mai Tais will KILL IMVU eventually .. which would be a tragedy and would affect us all far far more deeply than any one of us leaving IMVU even to have a good laugh at the expense of our weeping friends.

    And anyone with about $52million handy who wants to stand by to BUY IMVU should the owners or the government decide to close it, please let me know asap.

    Mistress Hollybelle

    September 22, 2013 at 8:28 pm

  2. Wow that’s quite a mouth full. I actually wrote a post about IMVU training it’s users to hate them which is probably more appropriate for the second half of this. I’ll post that one maybe tomorrow. Your comments are more thorough than the post, though I will say sometimes it is necessary to take a break. I had to do that for a few days and didn’t want anyone to be upset or make a big deal. Sometimes it takes more than just sleeping on it to get over things.

    Anyway your points are dead on and it’s not like someone dying in real life. Thanks so much Holly!

    September 22, 2013 at 9:18 pm

  3. wow Miss Holly, those comments are very very thoughtful and very wise. and i agree completely about them both. Especially the part about imvu corporate. i really do believe in giving everybody the benefit of the doubt. it is too easy to assume the worse, when usually, psychology teaches us that really, there aren’t evil people, most people are the same, its just they have their own constraints, that cause bad things to happen. I know lots of people have been hurt by imvu policies, but it was probably due to the fact that they have a small staff and are struggling to survive, and assuming the worst and spreading negativity could just help imvu go bankrupt like so many other similar services have gone in the past.

    October 6, 2013 at 10:46 pm

  4. I understand they’re short staffed and they face pressure from a variety of directions, and I want them to be successful and for imuv not to be seen as just a porn thing. I understand having to enforce rules, but enforcing vague non specific rules with no explanation, and no appeal or recourse is wrong. They complained about my interests and threatened to suspend me without saying what was wrong. How is anyone supposed to not break rules or fix it if they do, if you don’t tell them what was wrong. This isn’t the point to this post and should probably be on the new one about IMVU training users to hate them.

    October 9, 2013 at 11:08 am

    • oh, ya on the transparency part, that i tots agree… and there is an appeals process but they don’t tell u much and its painful while waiting for it… but at least when my geisha teacher lost her account, because they thought thought it was a spam account, she did get it back eventually… but yea it did make her very angry which says a lot because she is normally super poised being a geisha teacher and all.

      October 9, 2013 at 12:57 pm

  5. Spam account is a scam. They said that about me one time early on. I stayed on the phone with them for an hour refusing to give up and eventually he basically admitted that they just say “Spam Account” as an excuse when they don’t want to say what the issue is. It was actually because I gave credits to someone that they thought was associated with a bad group. I was new and didn’t know any thing, I just helped someone I had known a little while when they needed it. It had nothing to do with spam. But that was before they had the two week / four week / and permanent ban system.

    October 10, 2013 at 9:04 pm

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