I’ve said communication is the most important thing in IMVU but you also have to be sensitive. If someone says they don’t want to talk about it, it’s good to be supportive but it’s wrong to push or force them.
There are times when it’s better to let your emotions die down before talking. This is especially true with tense or angry emails. Let them sit for at least 24 hours or share and discuss it with a friend, not the person involved.
Communication is important but it’s important to do it delicately sometimes too. That’s not hiding things, that’s part of getting along smoothly.